Hi,
has anyone out there experiences with the W3TC Premium Services, offering "professional plugin configuration" (100$) an "Template Optimmizatin" (150$)? A good idea, thats what i thought, and ordered them both after some hours of getting stucked with the configuration. Ordered via my wesites W3TC dashboard, payed with PayPal.
That was 10 days ago and became a really annoying issue yet: No response since then, wrote three times via E-Mail and another three times via W3TC Website - except of autoresponders saying someone will get right back to me.
so, before i adress Paypal and claim the money back, i would like to know if I am to sensitive to the total lack of information - may it is their regular way of paying customers, maybe there is to much work? But i simply would like to know what is going to happen next and when it is going to happen.
Thanks for sharing your experiences,
Sebastian.